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Concert Ticket Types
There are many different types of tickets that can be purchased through Ticketmaster. Here's what to look for to ensure that you're purchasing the kind of tickets that fit you and your group best:
Pit Tickets: These tickets are the closest to the stage and may be standing room only (SRO), if at all. When pit seating is available, rows and seats will be numbered, also known as:
Lawn Tickets, also known as Lawn Seats: The lawn is a general admission area that is unassigned, first come, first served. There are no seat numbers or row numbers, even though you may see these on your ticket. Bringing in your own lawn chairs is not permitted, but you can rent one of a limited inventory of lawn chairs for $6 at contemporary concerts. Occasionally, "preferred lawn" tickets are sold at particular concerts, these are normally only available through the band's official fan club website.
Types of Delivery Methods
Tickets-by-mail: This is the old school, snail mail way to receive tickets. Tickets are sent to you via the postal service from Ticketmaster after you make your purchase. This type of ticket purchase works well for people who may be giving tickets as a gift or live a long distance from the venue or retail ticket purchase outlet. They can also work well for a group of people that may not be arriving at the same time. Ticket Master does not (currently) charge for mailing tickets to the buyer.
Print-at-home: Printable tickets are only available for lawn seats and can be printed from your computer immediately after being purchased. There is no delivery fee associated with this type of ticket. You need to print out each PDF file as an individual ticket; even when purchasing a lawn ticket 4-pack, the gate will still require one ticket per person. Reserved seating tickets (tickets anywhere in the covered seating area) are not available for immediate printing.
Will Call: With the Will Call option, you pick tickets up directly at The Pavilion Box Office with proper legal ID (required). Typically, will call tickets can only be picked up on the day of the concert/show but advance pick up is sometimes available. There is no additional charge associated with this type of ticket purchase. The Pavilion Box Office regular hours are Monday - Friday, 10:00 AM to 5:00 PM, and remains open through intermission on event days. The Box office does not open any earlier on the day of the concert or event. In order to collect your will call tickets, you will need your order number, a photo ID and the credit card you used to purchase the tickets. Only the person whose name the tickets are under can pick them up, unless you have previously arranged with TicketMaster to have an alternate pick-up person designated.
Credit Card Phone Purchase: No paper ticket is received in advance for a credit card entry, so there's no need to go to the Box Office before the show. However, if more than one ticket is purchased, your group must enter the gate all together. Once at the gate, a seat locater is printed for your convenience. There is no delivery fee associated with this type of ticket. Make sure to bring the card that you used to purchase the ticket. Most major credit cards are accepted for tickets purchased by phone. When purchasing tickets at The Pavilion box office, American Express®, Discover®, MasterCard®, VISA®, and cash are the only accepted forms of payment.
Retail Outlet Pickup: You can pick up your tickets from any convenient TicketMaster outlet. There is a convenience fee associated with this type of ticket. Pick a spot close to home, work, or the venue. Tickets for events at The Pavilion can be purchased at any TicketMaster outlet, including Fiesta Market, select H-E-B locations, select Walmart locations, and Media Magic.
Customers have the ability to see all tickets available, either directly from TicketMaster or secondhand, with just the click of a button. All tickets purchased through TM+ are paperless (TM+ FAQ). Tickets that are being resold through TM+ have a swirly arrow indicating it as such. Please keep in mind that TM+ may not be available on all shows.
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Note: advertisers are not expressly endorsed by The Cynthia Woods Mitchell Pavilion or TWE! Only those tickets purchased through LiveNation or Ticketmaster can guarantee acceptance at the Pavilion.
Refunds & Exchanges
Sometimes an unforeseen circumstance occurs and you are unable to attend a concert for which you purchased tickets. The Pavilion doesn't offer refunds or exchanges on tickets, and here's why: it encourages brokers to sell back if they don't sell all of the tickets they purchase. It may be an inconvenience, but we are doing it to help you. If you are going to a concert with a group of friends, make sure to get the money from them in advance before purchasing the tickets so that you don't get the short end of the stick. Now with TM+, you can list your tickets online through TicketMaster to pass them on to another guest if you're unable to use them.
The Woodlands Pavilion also offers chances for you to catch some really great deals. Some concerts have 4-packs that may not be advertised. When purchasing tickets, you should find out if there are any 4-packs available. They are normally promoted on The Pavilion website or the Pavilion Facebook page, but you can always call them to find out as well (promotional four packs are not offered during a pre-sale). Not all concerts have pre-sales, but many do offer a limited selection of tickets before the public sale begins.
Information for this article originally appeared on The Pavilion Press, the official blog of The Cynthia Woods Mitchell Pavilion.
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